Information We Collect
We collect information from you when you register, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
We Use Your Information For
Any of the information we collect from you may be used in one of the following ways: To process transactions, improve our website or customer service, to administer a site feature, or to send periodic newsletter The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We Protect Your Information
California Online Privacy Protection Act Compliance
We have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your satisfaction is extremely important to us. In the event you are not totally satisfied with any of our products you purchased directly from Analog Arts, you may return product meeting the guidelines below.
Return/ Refund Guidelines
All returns for a complete refund of the unit purchase price must be made in original condition and initiated by contacting us, to request a Return Merchandise Authorization Number (RMA#.) The request must be made within 30 days from the date the shipment makes its destination Upgrade credit will be issued with an RMA # within 365 days of the date you receive your order. Please review our warranty policy for more information.
Domestic Shipping Policy
None of the shipping charges (to & from) are covered under our return/ refund policy. All refunds are to the original form of payment for the merchandise only. We offer free ground shipping for repeated orders, valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Shipping options are listed below. Alternatively, FedEx, UPS, or other preferred shipping carrier account information can be provided and avoid shipping charges.Shipping MethodDelivery TimeFlat Shipping Charge
|USPS Standard||2-5 business days||$10|
|UPS Ground||3-5 business days||$17|
|Fed-Ex||3 business days||$25|
|International||4-10 business days||$50|
There is no expedited shipping outside the 48 states. We do not offer Two Day or Next Day delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, Military bases and Canada.
International Shipping Policy
We offer shipping to over 50 countries around the world. International shipping, duty, tax, or importation charges are solely the responsibility of the purchaser and due upfront and charged at the checkout. The importation fees vary by the country. We offer limited discount, to customers in countries with high customs duty rates.
All shipments originates from our headquarter in:Analog Arts Inc.Lynnfield, Massachusetts 01940United States